Your questions

Size

How do I choose my ring size?

L'Atelier de Solène provides you with a size guide on the website to help you choose your ring size.

Do not hesitate to consult it!

Where can I find the size of the bracelets and necklaces of the Atelier?

To find out the chain length of our bracelets and necklaces, go to the "Characteristics" section of your favorite piece of jewelry.

Jewelry Care

Are the jewels of Atelier de Solène water resistant?

Our small creations are made of 3 micron gold-plated brass. The quality of this plating allows our jewels to resist water and not to blacken on contact with it.

What precautions should I take to take care of my small gold-plated jewels ?

To preserve the shine and durability of your small gold-plated jewels, be careful not to expose them to certain chemicals such as cleaning products or perfumes.

When not wearing them, be sure to store them in their little bags.

For more information, visit the "Care Tips" page of our website.

Return and exchanges

What should I do if I notice a manufacturing default?

Our small creations are guaranteed 1 year against any manufacturing default from the date of purchase.

So if you notice a manufacturing default, do not hesitate to send it back to us with your proof of purchase to the following address:

L'Atelier de Solène

25 boulevard de Courcelles

75008 Paris

or to contact us at the following email address: contact@latelierdesolene.com

Can I return a piece of jewelry if I am not satisfied with my purchase?

If you are not satisfied with an item, you have a 14-day withdrawal period from the date of receipt of your order. You can also return a ring to exchange it for another size. Please remember to fill in the cancellation form.

You will find more information on our "Return and Exchange" page.

Customer Service

How do I contact customer service?

If you have any questions or problems, do not hesitate to send us a message via the "contact" section of our site. We will be happy to deal with your request as quickly as possible.

Account and password

How do I create a customer account L'Atelier de Solène ?

To create your customer account, go to the home page and click on the "my account" tab. Then let yourself be guided in the space " Create your account ".

How do I reconnect if I have lost my password ?

On the page " my account " section " already registered ", you have the possibility to report a forgotten password. By clicking on "forgotten password", you will just have to fill in the email address you registered with again so that a new password will be sent to you by email.