Size
How do I choose the right ring size?
L'Atelier de Solène provides a size guide on its website to help you choose the best ring size for you.
Don't hesitate to check it out!
Where can I find the size of the bracelets and necklaces?
To find out the chain length of our bracelets and necklaces, go to the “Characteristics” tab of your favorite piece of jewelry.
Jewelry Care
Are the jewelry from L'Atelier de Solène waterproof?
Our small creations are made of 3-micron gold-plated brass. The quality of this plating allows our jewelry to be water-resistant and not turn black upon contact with it.
What precautions should I take to care for my small gold-plated jewelry?
To preserve the shine and durability of your small gold-plated jewelry, be careful not to expose them to certain chemicals such as cleaning products or perfumes.
When you are not wearing them, take care to store them in their little cotton pouches.
For more information, visit the Care Instructions page of our website.
Returns and exchanges
What should I do if I notice a manufacturing defect?
Our small creations are guaranteed for 1 year against any manufacturing defect from the date of purchase.
If you notice a manufacturing defect, please do not hesitate to return it to us along with your proof of purchase to the following address:
L'Atelier de Solène
8 rue des Batignolles
75017 Paris
or contact us at the following email address: contact@latelierdesolene.com
Can I return a piece of jewelry if I am not satisfied with my purchase?
If you are not satisfied with an item, you have 14 days to return it from the date you received your order. You can also return a ring to us and exchange it for a different size. Remember to complete the cancellation form.
You will find more information on our Returns, Exchanges & Repairs page.
Customer Service
How can I contact customer service?
If you have any questions or concerns, please feel free to send us a message via the Contact us page of our website. We will be happy to process your request as quickly as possible.