L’Atelier de Solène jewelry is handmade in Paris. By prioritizing French manufacturing, we promote local expertise and pay particular attention to the quality of each creation.

Once the prototypes have been approved with the founder, production begins using one of the following two methods: assembly with chains and beads, or a more complex process involving soldering, drilling, filing, and electroplating.

Design, assembly, and soldering are carried out in Paris. The 18-karat recycled gold plating, composed of 75% pure gold, is done in Spain.

Our jewelry is made with 18-karat gold plating, 3 microns thick, over a brass base. This thickness, greater than the 1-micron standard commonly associated with the term “gold-plated,” offers excellent durability and good resistance to oxidation and water.

We chose this finish for its shine and long-lasting wear, so we can offer you elegant jewelry designed to be worn every day.

We use only natural stones and materials, such as mother-of-pearl, freshwater pearls, garnet, apatite, agate, lapis lazuli, carnelian, moonstone, etc.

Our raw materials are carefully selected. The brass findings come from France and Asia. The fine stones, including mother-of-pearl, freshwater pearls, and agates, come from France or the Philippines.

Natural stones and materials may show slight variations in color, shade, or appearance. These distinctive features are part of their charm and make each piece of jewelry unique.

Yes. All our jewelry is hypoallergenic and contains no lead, nickel, or cadmium. It is therefore suitable for sensitive skin.

Yes, our jewelry can withstand contact with fresh water. However, we recommend avoiding prolonged or repeated exposure to salt water or chlorinated water, perspiration, perfumes, cosmetics, and chemicals, which can gradually damage the plating.

Yes, our jewelry can come into contact with fresh water. However, to preserve its shine for as long as possible, avoid exposure to saltwater or chlorinated water.

Like any gold-plated jewelry, their appearance may naturally change over time. This change depends in particular on how often they are worn, how they are cared for, and their exposure to water, perspiration, perfumes, or cosmetic products.

A few simple precautions will help preserve their shine for longer.

After each use, gently wipe your jewelry with a soft, dry cloth. An ultrasonic bath cleaning service is also available in our stores.

When you are not wearing them, store them in a dry place away from moisture. Keep them individually in their L’Atelier de Solène pouch to minimize friction, scratches, and the risk of tangling.

Measure the inside diameter of a ring that fits you perfectly, then refer to our size guide. If you’re hesitating between two sizes, contact us—we’ll be happy to advise you.

Use a flexible measuring tape or a thin strip of paper. Wrap it around your finger without tightening it too much, mark where the ends meet, then measure the resulting length in millimeters.

For greater accuracy, take the measurement at the end of the day and avoid periods of extreme heat or cold.

Contact our customer service team. We will let you know the exchange options based on the model concerned, its availability, and our return policy.

Lengths vary by model. Exact dimensions are listed on each product page.

It all depends on the desired look: a short necklace sits close to the neck, while a longer chain falls lower on the décolleté. We can advise you on creating a harmonious layered look and combining several necklaces of different lengths.

Select the jewelry of your choice, choose the available options, then add it to your cart. Next, follow the steps through checkout. You will receive a confirmation by email as soon as your order has been validated.

Contact us as soon as possible after it has been confirmed. If your order has not yet been prepared or shipped, we will do our best to accommodate your request. Once preparation or shipping has begun, it may no longer be possible to modify or cancel it.

Yes, an engraving service is available for a selection of jewelry. The eligible items are identified on their product pages.

You can personalize your jewelry with text. The number of characters allowed depends on the design and the available space; the options are specified during personalization.

No. An engraved piece of jewelry has the same preparation time as a standard order.

An unavailable piece of jewelry cannot be ordered immediately. We invite you to check its product page regularly to monitor whether it comes back in stock and set up an alert with your email address.

Some models are being restocked, but the timing varies. When an alert is available on the site, enter your email address to be notified when they are back in stock.

Yes. Our digital gift cards let you give a thoughtful gift while allowing the recipient the freedom to choose their favorite piece of jewelry.

Yes. We offer gift wrapping along with a personalized handwritten note, so your jewelry is ready to give.

Each order is carefully prepared. Once confirmed, it is handled by our team the same day before being handed over to the carrier.

• France: 2 to 3 business days;
• International: 5 to 10 business days.

These delivery times may exceptionally vary depending on the destination, carrier, or periods of high activity.

Shipping costs include preparation, packaging, and transportation. We recommend grouping your purchases into a single order: two separate orders cannot be combined, and shipping costs apply to each one.

All our orders are shipped with a tracking number. There are two shipping rates for mainland France:

• home delivery via tracked green letter: €3.90 including VAT;
• delivery to a pickup point via Colissimo: €3.90 including VAT.

Delivery is free in mainland France for all orders over €100 including VAT. A tracking link is sent to you as soon as the order is shipped.

Yes. The available destinations, delivery methods, and corresponding rates are shown at checkout. If your country does not appear in the list, contact our customer service.

As soon as it ships, you will receive a confirmation email containing a tracking link.

First, check your package tracking. If it hasn’t been updated or the delay seems unusual, contact our customer service and provide your order number. We’ll check the situation with the carrier.

Check with people around you, your neighbors, or your building caretaker, as well as places where the carrier may have left the package. If you cannot find it, promptly contact our customer service with your order number.

Photograph the package and its contents as soon as you receive them, then contact our customer service promptly. Include your order number and attach the photos so that we can assess the situation and offer you a suitable solution.

Yes. You have 14 days to request a return. The jewelry must be unworn, in its original condition and packaging, and accompanied by the return form.

Personalized or engraved jewelry cannot be returned.

Jewelry purchased on sale or with a discount code, whether online or in-store, cannot be exchanged, credited, or refunded.

Contact our customer service team with your order number and the jewelry concerned. We will send you the procedure to follow and the form to complete. Please do not return your package until you have received our instructions.

For a standard return made within 14 days, return shipping costs are the customer’s responsibility. If the jewelry is defective or an error was made during preparation, L’Atelier de Solène will cover the return costs in full. Please contact us before sending anything.

No. Since these pieces of jewelry are specially made according to your choices, they cannot be returned. Carefully check the text and selected options before confirming your order.

Upon receipt, we verify that the jewelry meets the return conditions. Once the return is accepted, the refund is issued to the payment method used for the order. Additional processing time may be required before the amount appears in your account.

Yes. L’Atelier de Solène jewelry is guaranteed for one year from the date of purchase against manufacturing defects.

We also offer repairs outside the warranty. However, after three years, the workshop can no longer accept the jewelry for repair.

Indicative prices for repairs outside the warranty:

• broken clasp or chain: €3 to €5;
• resetting one or more stones: up to half the price of the jewelry, depending on the complexity of the work;
• replating: up to half the price of the jewelry, depending on its condition and subject to approval by our workshops.

The warranty covers manufacturing defects identified within one year of purchase. It excludes natural wear and tear, damage caused by misuse, impact, loss, improper care, or failure to follow our care instructions.

If in doubt, contact our customer service team with your order number and photos of the jewelry.

Contact our customer service team, including your order number and photos. We will determine the cause of the problem and the most suitable solution. If the breakage is due to a manufacturing defect covered by the one-year warranty, the repair will be free of charge.

Gold plating may change over time depending on how often it is worn, how it is cared for, and its exposure to water, perspiration, perfumes, or cosmetics. If the alteration seems abnormal, contact us with photos so we can determine whether it is covered by the warranty.

• standard repairs — clasp, stone, etc.: 1 to 2 weeks;
• re-gilding: 1 week to 1 month.

We do everything we can to return your jewelry to you as quickly as possible.

We accept credit cards and PayPal. The available options are displayed at checkout.

Yes. Payments made on our website are secure. The information required for the transaction is processed by our payment providers and is not stored directly by L’Atelier de Solène.

Your order information will be sent to you by email after it has been confirmed. To obtain an invoice or receive another copy, contact our customer service team and provide your order number.

Enter your code in the designated field during checkout. If the code is valid and the offer conditions are met, the discount will be applied automatically.

Yes. Visit us at our two Paris boutiques to discover our collections, try on our jewelry, and benefit from our team's advice.

La Maison – Batignolles
8, rue des Batignolles
75017 Paris

Le Cocon – Passy / La Muette
7, avenue Mozart
75016 Paris

Batignolles Store - Paris 17th
Monday to Saturday, from 10:30 a.m. to 7 p.m.

Mozart Store – Paris 16th
Monday to Saturday, from 10:30 a.m. to 7 p.m.

No. Our stores are open to everyone during their opening hours.

Yes, subject to availability. Contact the relevant store directly before your visit.

Yes. Whether you're looking for jewelry for yourself, an event, a gift idea, or hesitating between several designs, our teams will be happy to assist you.

Responsive and available, our customer service team does everything possible to support you and provide you with a suitable solution, because your satisfaction is at the heart of our concerns.

We respond quickly to all your questions about jewelry, orders, deliveries, returns, and repairs.

Email: contact@latelierdesolene.com

Batignolles Boutique – Paris 17th:
07 68 84 80 27 — calls and SMS

Mozart Boutique – Paris 16th:
07 43 63 04 57 — calls and SMS

For any inquiry about an order, please remember to provide your order number so that we can respond more quickly.

We are committed to responding within 24 hours during our opening days.