Delivery terms

Delivery costs

Deliveries are made by Colissimo and are therefore added to the prices charged for the products. Products are shipped with a tracking number and delivered without a signature. Regardless of the delivery method chosen, we will send you a link to track your parcel online.

You have two delivery options in France:

- Home delivery (€4.90 including VAT)

- Delivery to a collection point near you (€3.90 including VAT)

If your order exceeds €100 including VAT, delivery is free in mainland France only.

Shipments of several products ordered at the same time may be split depending on product availability.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while shipping costs vary according to the parcel's total weight. We recommend combining all your items into a single order. We cannot combine two orders placed separately, and shipping costs apply to each one. Your parcel is shipped at your own risk, but particular care is taken with fragile items.

The boxes are suitably sized and your items are properly protected.

 

Delivery times

From the time the order is shipped, delivery times are as follows:

- 2 to 3 business days with Colissimo in France;

- 5 to 10 business days with international Colissimo.

If you have not received your order within 10 business days (Monday to Friday) after the maximum waiting period, please contact our customer service at 07 68 84 80 27 or by email at contact@latelierdesolene.com.

We strive to reply to every email within two business days and will do our best to find a solution to your problem. Please remember to check your spam folder, as our replies often end up there.

If your parcel is returned to our workshop for any of the following reasons: NPAI (addressee does not live at the stated address), incomplete address, unclaimed, or not received within the allotted time, you will be charged a fee for reshipping the parcel.