Delivery costs
Deliveries are made by Colissimo and are therefore added to the invoiced product prices. Products are shipped with a tracking number and delivered without a signature. Regardless of the delivery method chosen, we will send you a link to track your package online.
You have two options regarding delivery:
- Home delivery (€4.90 incl. VAT)
- Delivery to a relay point near you (€3.90 incl. VAT)
If your order exceeds €80 including tax, delivery costs are free in mainland France only.
Shipments of multiple products ordered at the same time may be split depending on product availability.
Shipping costs include preparation, packaging, and postage. Preparation costs are fixed, while shipping costs vary based on the total weight of the package. We recommend combining all your items into a single order. We cannot combine two separate orders, and shipping charges apply to each order. Your package is shipped at your own risk, but special care is taken with fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Delivery times
From the time the order is shipped, the average delivery times are as follows:
- 1 to 3 working days by Colissimo for France;
- 5 to 10 working days by international Colissimo.
If you have not received your order within 10 working days (Monday to Friday) following the maximum waiting time, please contact our customer service at 07 68 84 80 27 or by email at contact@latelierdesolene.com.
We strive to respond to every email within two business days and will do our best to resolve your issue. Be sure to check your spam folder, as our responses often fail there.
If your package is returned to our workshop for one of the following reasons: NPAI (does not live at the address indicated), incomplete address, unclaimed or not received within the allotted time, you will be charged for returning the package.