Delivery conditions
Delivery costs
Deliveries are made by La Poste. Delivery costs are added to the price of the products charged. All orders are shipped with a tracking number.
You have two delivery options in France:
- Home delivery via tracked green letter (€3.90 including VAT)
- Delivery to a pickup point via Colissimo (€3.90 including VAT)
If your order exceeds €100 including VAT, delivery costs are free in mainland France only.
Shipments of several products ordered at the same time may be split depending on product availability.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the parcel. We recommend grouping all your items into a single order. We cannot combine two orders placed separately, and shipping costs apply to each of them. Your parcel is shipped at your own risk, but special care is taken with fragile items.
The box dimensions are suitable and your items are properly protected.
Delivery times
From the date the order is shipped, delivery times are as follows:
- 2 business days for delivery to a pickup point in France;
- 3 business days for home delivery in France;
- 5 to 10 business days for international deliveries.
If you have not received your order within 10 business days (Monday to Friday) after the maximum delivery timeframe, please contact our customer service at 07 68 84 80 27 or by email at contact@latelierdesolene.com.
We strive to respond to every email within two business days and will do our best to find a solution to your problem. Please be sure to check your spam folder, as our replies often end up there.
If your parcel is returned to our workshop for any of the following reasons: NPAI (does not live at the address provided), incomplete address, unclaimed, or not received within the allotted time, you will be charged a fee for reshipping the parcel.