Jewelry purchased in store can only be returned for a credit or exchange within 14 days, not for a refund.
On our website, if you are not satisfied with an item, you have 14 days from the date of receipt of your order to return it for an exchange or refund. You also have the option to return a ring to the Atelier for a different size. Jewelry on sale or with a discount code will not be exchanged or refunded. When an order also includes a free piece of jewelry with a code, the order cannot be refunded if the jewelry is not returned.
Returns & exchanges extended until January 10 Year N+1 for orders submitted in December Year N. For refunds, the 14-day cooling-off period remains applicable.
Our jewelry is guaranteed for 1 year against any manufacturing defects. After this period, we offer a repair service for a fee. If you would like to have your jewelry repaired, you can return it to us using this form.
Repair times:
• Classic repair (clasp, stone, etc.): 1 to 3 weeks.
• Re-gilding: 1 month minimum.
Out-of-warranty repairs:
• A clip, a stone/pearl, a broken or damaged part: between €3 and €5.
• Re-gilding: between €10 and €15 (this service is subject to validation by our workshops).
Return shipping costs are your responsibility. For returns from abroad, L'Atelier de Solène does not cover customs fees. These shipments remain your sole responsibility in the event of a problem or loss by the postal service.
The returned order must be accompanied by this form, and must be sent to the following address:
L'Atelier de Solène
8 Rue des Batignolles
75017 Paris
Then, L'Atelier de Solène will be able to proceed with an exchange or a refund by credit to your bank card within 14 days of receipt if the following conditions are met.
As stated in our general terms and conditions, you will only be refunded or exchanged if the returned product has not been worn and is in its original condition. In addition, jewelry must be returned in its original packaging. Any damaged or incomplete product will not be refunded or exchanged.
Please do not hesitate to contact us if you have any questions about the return and refund procedures at the following address: contact@latelierdesolene.com or by telephone 07.68.84.80.27.